Help & FAQs for Perfumee Perfumee
Welcome to Perfumee’s Help & FAQs section! Here you’ll find answers to commonly asked questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to reach out to our customer service team for assistance.
Ordering & Payments
To place an order, simply browse our website, select the products you’d like to purchase, and add them to your cart. Proceed to checkout, where you’ll provide your shipping and payment details to complete the order.
We accept major credit cards (Visa, Mastercard, American Express), Tabby.
Once an order has been placed, it cannot be modified or canceled. However, if you need assistance with your order, please contact our customer service team, and we’ll do our best to help.
Shipping & Delivery
Delivery times vary depending on your location and selected shipping method. You can find estimated delivery times during checkout.
No, we offer only national shipping. Shipping rates and delivery times vary by destination. Please check our shipping information page for details.
If your order is delayed beyond the estimated delivery time, please contact our customer service team, and we’ll investigate the issue with the shipping carrier.
Returns & Exchanges
We accept returns of unused and unopened products within 30 days of delivery. Please see our Returns & Exchanges Policy for detailed instructions on how to initiate a return.
If you’d like to exchange an item for a different size or fragrance, please contact our customer service team, and we’ll assist you with the exchange process.
Product Information
Yes, all of our products are guaranteed to be 100% authentic. We source our products directly from reputable manufacturers and distributors.
We are committed to cruelty-free practices and do not test our products on animals. Many of our products are also vegan-friendly, but please check individual product descriptions for details.
Account & Support
You can create an account by clicking on the “Sign In” or “Register” link at the top of our website and following the prompts to create a new account.
If you have any questions, concerns, or need assistance with your order, you can contact our customer service team via email at info@perfumee.ae, through our online contact form or the contact details on our contact page.
Thank you for choosing Perfumee
We sincerely hope that this FAQ has provided you with the information you were seeking. Our goal is to ensure that your experience with Perfumee is smooth and enjoyable. If you have any additional questions or require further assistance, please do not hesitate to contact our dedicated customer support team. We’re here to help you every step of the way. Thank you for choosing us for your fragrance needs. We truly appreciate your trust and support!
