PERFUMEE – Privacy Policy

This Privacy and Cookie Policy applies to information collected and processed via the www.perfumee.ae website and associated customer service channels.

We take your privacy very seriously and want you to understand how your data is collected, used, shared, and stored. The Website is owned and operated by PERFUMEE, a company incorporated under the laws of the United Arab Emirates.

By visiting the Website or providing your information through any customer service channel, you consent to the practices described in this Privacy & Cookie Policy and our Website Terms & Conditions.

Please note that this policy may be updated periodically, and the version displayed on our Website will always be the most recent. You are responsible for reviewing this page regularly for updates.

Information We May Collect

We (and our authorized service providers) may collect information provided by you via the Website or through customer service channels including, without limitation, by phone, email, live chat, or social media.

We may also collect information when you browse the Website or from third parties authorized to share your data with us.

Some information may be collected even if you are not a registered user or do not complete an order.

This information may include:

1. Contact & Personal Details

  • Name
  • Delivery address
  • Billing address
  • Email address
  • Phone number
  • Payment details
  • Date of birth
  • Gender
  • Nationality
  • Gift recipient details

2. Website Statistical Information

  • Your location
  • The URL you used to access the Website
  • Your IP address
  • Device and browser type
  • Pages you visited
  • Search terms entered
  • Links or items clicked

3. Transactional Information

  • Orders you placed
  • Items purchased
  • Order date and time
  • Abandoned carts or incomplete orders
  • Preferences
  • Personalization requests

4. Information From Third Parties

Such as:

  • Couriers and logistics partners
  • Payment service providers
  • Loyalty program platforms
  • Survey/competition submissions

Important:

✔ Your full payment card details are captured only for processing your transaction.
✔ They are not stored, sold, rented, or visible to our staff.
✔ All payments are processed through trusted, certified, and authorized payment partners.

If you provide us with information about another person (e.g., a gift recipient), you confirm that you have their consent.

How We Use Your Information

We (and the third parties listed in “Who We May Share Information With”) may use your information for the following purposes:

  • Fulfilling and processing your orders
  • Verifying and executing secure transactions
  • Detecting and preventing fraud
  • Assisting with customer service queries
  • Managing your online account
  • Providing personalized shopping experiences
  • Analytics, statistical, and research purposes
  • Marketing communications (unless you opt out)
  • Improving our Website, services, and offerings
  • Combining data with legally obtained information from other sources
  • Protecting our rights, safety, and the safety of others
  • Any purpose required by UAE law or regulation

We may also offer live chat support. Where available, chat conversations may be recorded and stored, but only for customer service improvement.

Who We May Share Information With

We may share your information with:

1. Group companies & affiliates
For operational, analytical, and administrative purposes.

2. Carefully selected third parties
Who may contact you or use your data only for purposes pre-agreed with us (e.g., marketing partners).

3. Service providers
Including but not limited to:

  • Payment processors
  • IT and hosting providers
  • Website maintenance
  • Delivery couriers
  • Warehousing and logistics
  • Marketing and advertising partners
  • Survey and research agencies

4. Professional service providers

  • Legal advisors
  • Auditors
  • Financial consultants
  • Insurance providers

5. Third-party operators
Any successor operator, assignee, or prospective purchaser of PERFUMEE or its assets.

6. Government and regulatory authorities
When required by UAE law.

7. Gift recipients or warranty providers

Contacting Us & Marketing Preferences

If you have questions about this Privacy Policy, you may contact us at:

📧 info@perfumee.ae

Upon registration, you may choose whether to receive marketing communications.
Each marketing email, SMS, push notification, or message will include an option to unsubscribe.
You may update your marketing preferences at any time.

You may also request correction of inaccurate personal data via customer support or your online account.

Data Protection Measures

Information you provide is stored securely on protected servers.

All payment transactions on our Website are encrypted using SSL (Secure Socket Layer) technology.

You are responsible for keeping your account password and login details confidential.

We employ multiple layers of security measures including:

  • Monitoring
  • Authentication
  • Auditing
  • Encryption
  • Secure IT infrastructure controls

Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure. Any transmission is therefore at your own risk.

Data Transfers

Your data may be transferred to and stored inside or outside the United Arab Emirates.

By using our Website, you consent to such data transfers.

We require all third parties handling your data to:

  • Keep it secure
  • Treat it confidentially
  • Use it only for the purposes agreed with PERFUMEE

Important Disclosures (UAE Compliance)

• We do NOT store, sell, share, rent, or lease any credit/debit card details or personal identifying information.

• Website Policies and Terms & Conditions may be updated periodically. Customers should review them regularly.

• Some advertisements on the Site may be delivered by third-party networks who may collect information using cookies or web beacons to provide tailored advertising.

Their data practices are NOT covered by this Privacy Policy.