Returns & Exchanges Policy for Perfumee Perfumee

At Perfumee, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward returns and exchanges policy to assist you. Please review the policy below for details on how to return or exchange an item.

Return Policy

  • Eligibility:
    You may return new, unopened, and unused items within 30 days of receiving your order. Products must be returned in their original condition and packaging.
  • Process:
    To initiate a return, please contact our customer service team at info@perfumee.ae to obtain a Return Merchandise Authorization (RMA) number and return
  • Refunds:
    Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original method of payment and may take a few business days to appear in your account, depending on your financial institution.
  • Return Shipping:
    Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Exchange Policy

  • Eligibility:
    Exchanges are accepted within 14 days of receiving your order. You may exchange an item for a different fragrance or product of equal or lesser value.
  • Process:
    To initiate an exchange, please contact our customer service team at info@perfumee.ae for assistance. They will guide you through the process and provide you with an RMA number if necessary.
  • Shipping Costs:
    Customers are responsible for the shipping costs associated with returning the original item and shipping the new item. If the exchange is due to our error (e.g., incorrect or damaged item), we will cover the shipping costs.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Opened or used personal care products (e.g., skincare, makeup)
  • Products purchased on clearance or marked as “final sale”

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@perfumee.ae. We will work with you to resolve the issue and provide a replacement or refund.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please don’t hesitate to contact us at info@perfumee.ae.

Thank you for choosing Perfumee. We value your business and are committed to providing you with an exceptional shopping experience.